Frequently asked questions
about Repropix services

How do I PLACE an ORDER for service?

Our website is available at all times. Visit our website, click the Order button, and we will be at your service at a scheduled time!

Which CITIES do you service?

Our company currently provides services in the Greater Chicago metropolitan area and all major cities in Florida State within the United States, including the Orlando and Tampa areas. However, we are continuously expanding our offerings to cover more regions nationwide. In Europe, we provide services in Luxembourg and its neighboring countries such as Germany, France, and Belgium, as well as Marbella, Spain.

How can I RESCHEDULE or CANCEL my photo shoot?

If you cancel or reschedule a session more than 24 hours before it is supposed to happen, there is no charge. If you cancel or reschedule less than 24 hours before the appointment, there will be a fee.

Can I purchase a property WEBSITE?

Branded and unbranded property websites are always included with Repropix orders. It is FREE for all agents.

HOW LONG does it take to finish a photo shoot (on-site)? Is it necessary for me to be present?

If the property is vacant, you don’t have to be there when we take pictures. We usually need 30 to 90 minutes to photograph a home with 10 to 30 images.

How can I GET FILES for download?

Receive images of the property with a single click on the link provided in your email. Retrieve them anytime from your Repropix account.

Is the CUSTOMER provided with printed pictures or just electronic copies?

We deliver two types of digital images. One is a high-resolution image, ideal for printing. The other is an MLS-size image, smaller and optimized for online listings. You can also set your own custom sizes in our portal.

Do you provide DISCOUNTS on photography and cinematic tours?

We have special pricing and offers for brokerages, and we run promotions throughout the year as well.

How does the duration of a CINEMATIC TOUR change as the size of the property grows?

Our cinematic tour is about 30–45 seconds long for every 1,000 sq. ft. For example, for a house up to 3,000 sq ft, the video will be about 90 seconds long.

Do you provide any PACKAGE DEALS? Where can I find them?

Yes, we do — and packages are our most popular items. They are listed on our order page.

How can I get started as a Repropix PHOTOGRAPHER?

If you are interested in joining our team, please fill in the online application: repropix.com/apply/

Do you have a PRICELIST that I can see?

Yes, we have open pricing for everyone. The price list is available on our website. If you are a brokerage — Get in touch.

Do you have a mobile APP?

Yes! Our sophisticated mobile apps are available on both the Apple App Store and the Google Play Store.

What is CRYSTAL Clear?

A crystal clear image is made up of 5 different exposures blended together. When combined, the result looks close to what we see with our own eyes — natural, vivid, and true to life.

What is AERIAL photography?

Aerial photography captures pictures and videos of land or property from a high angle — like a bird’s point of view — to showcase the property and its surroundings.

What is a CINEMATIC TOUR?

A professional, high-quality cinematic video of your property. Filmed with a Steadicam for silky-smooth motion, edited with licensed music, and delivered as a YouTube link you can share with buyers.

What is a SLIDESHOW?

An image virtual tour is a slideshow of your property’s photos, processed and set to music. It is delivered as a YouTube link you can share directly with buyers.

How do I make my SLIDESHOW available on YouTube?

We handle everything — we will send you a direct link to your slideshow video on YouTube. No action is needed on your part.

What is a 3D VIRTUAL Tour?

A Matterport 3D camera uses infrared scanning to create an interactive virtual model of a home that buyers can walk through remotely, at any time.

How can I connect my 3D VIRTUAL TOUR to the MLS and other websites?

We will provide a direct link you can submit on your MLS listing page and embed on any other real estate site.

Do the 3D VIRTUAL TOUR images also work as regular photos, or do we need to order photography separately?

Although competitors may offer Matterport stills, our quality standards mean we do not provide images sourced from 3D scans — they are low resolution and do not match our benchmarks. We recommend pairing your 3D tour with professional photography.

What is a NARRATED CINEMATIC TOUR?

A professionally filmed and edited cinematic tour with added studio narration (voice-over). It tells the story of the property, making for a more engaging and persuasive presentation in a competitive market.

How long does it take to complete a CINEMATIC TOUR?

We typically deliver your cinematic tour within 24–48 hours of filming.

What is VIRTUAL Staging?

Virtual staging lets you digitally furnish empty rooms, remove unwanted items, update wall colors, and more — without physically staging the property.

How long does it take for VIRTUAL STAGING to be complete?

We generally complete virtual staging orders within 24–48 hours.

What is a FLOOR PLAN?

A floor plan is a scaled drawing showing the layout, relationships, and dimensions of rooms and spaces as seen from above.

How long does it take to get FLOOR PLANS?

We will deliver your floor plan within 24–48 hours of photographing the property.

What is the procedure for obtaining a FLOOR PLAN from start to finish?

When ordering online, simply select the floor plan option. We will scan the property during your session and send you the finished plan via an email link.

What is DAY to DUSK?

We digitally transform daylight exterior photos into stunning twilight scenes. Property lights and windows are illuminated, the sky is enhanced, and distracting shadows are removed.

How many STILLS are taken during a photo shoot?

We typically capture about 25% more images than the quantity ordered, ensuring you have the best possible selection to choose from.

How can I SEE and DOWNLOAD my photos?

You will receive a proof collection online within 6–12 hours of your appointment. Your images are added to your Repropix account and delivered by email with download links — accessible for as long as you keep them in your account.

How can I save an image for WEB use?

Set the image size you need in the portal, download to your device, and use them freely. We don’t require licensing contracts — the images are yours.

How do I save an image for PRINTING?

Download the images from your account. You’ll have both full-resolution and MLS-size options available. Use the full-resolution files for any printing needs.